Part 1
Overview
Effective communication is impacted by the context, the complexity of the situation, people’s behavior, and their competency with expressing themselves and understanding what others are communicating. In this module learners will be introduced to key communication strategies and procedures that enhance safety, collaborative functioning, and respectful communication with families and health care providers. This module is based on two case stories: Mee’s Story, about a family that declines some aspects of care for cultural reasons while in the hospital, and Geeta’s Story, about a person’s experience of transferring from a home birth to a hospital. Learners will develop an understanding of the processes and skills that can be applied when a time-sensitive, safety related, and high-emotion clinical encounter arises. You will learn how to apply communication skills for person-centered decision making with an interprofessional team and family. The module has been developed using the guidelines established in the Interprofessional Educational Collaborative’s Core Competencies for Interprofessional Collaborative Practice 2016 Update (2) and Canadian Interprofessional Health Collaborative (CIHC)’s Interprofessional Competency Framework (3). This module will help build expertise in interprofessional communication and appreciate the impact of dialogue on the provision of care and experiences for all.
Objectives
- Demonstrate collaborative, respectful, and responsive communication with other health professionals.
- Apply health care communication protocols and techniques appropriately to clinical scenarios.
- Demonstrate the principles of providing and receiving high quality peer feedback.
- Identify methods to discuss differences in belief systems and negotiate a difficult conversation.
- Identify when communication is at risk of breaking down and manage the impact on people.
- Communication – PowerPoint | PDF
- Communication learning activities – PDF
Part 2
Overview
This module will enable learners to critically examine the impact of conflict within healthcare teams and to understand best practices that support sustainable, peaceful engagement and collaboration. Conflict transformation involves discovery of the potential for conflict, exploration of the underlying conditions which lead to conflict, and strategic systems thinking to change the dynamics of the interaction on an ongoing basis. In health professional teams, conflict transformation requires accepting individual accountability for one’s own actions and communication style, while remaining aware of typical sources of tension between and across professional groups. Describe the impact of conflict on the health of individuals, teams, and systems of maternity care.
Objectives
- Discuss factors that may influence person-centered decision making and contribute to interprofessional conflict.
- Demonstrate effective use of conflict transformation strategies.
- Identify and discuss different conflict management styles.
- Conflict Transformation Part 1 – PowerPoint | PDF
- Conflict Transformation Part 2 – PowerPoint | PDF
- Conflict Reflection Activity – PDF